Boutique hospitality

Auberge Burgundy Boutique Hotel & Spa

Translating a heritage hospitality brand into a refined booking-oriented experience.

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Auberge Burgundy restaurant and bar experience within the wider guest journey
The guest experience: dining and hospitality help guests understand the stay before choosing how to book.

The challenge

Help guests picture the stay and understand their choices before booking.

A distinctive Hermanus stay needed to convey its rooms, setting and broader hospitality experience before guests reached the booking engine.

The approach

Connect rooms, experiences and direct booking in one considered journey.

We created an editorial hospitality journey linking room choices, experiences, specials and direct booking.

AIPEX’s role

  • Strategy
  • UX/UI
  • Web development
  • SEO
  • CMS architecture

The scope

What was delivered

The work

  • Room and suite architecture
  • Experience and editorial content journeys
  • Responsive hospitality interface
  • Direct NightsBridge booking pathways

The decisions behind it

  • Let accommodation content lead the decision journey
  • Kept booking actions available in context
  • Used editorial rhythm rather than generic room cards alone

What changed for the customer

A connected hospitality journey

Accommodation, dining, spa experiences, specials and direct-booking pathways were organised into one coherent guest journey.

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